Everyday support,given with careand grace.

We help NDIS participants live the life they choose. At home, out in the community, and on their own terms, with the same friendly faces each week.

Make a referralor call 0400 000 000
Two women walking arm in arm through a park, both smiling
A support worker and an older woman sharing a laugh

Supporting NDIS participants across [CITY]

Hope & Grace Care Services

01About

About Hope & Grace

We called ourselves Hope & Grace because that is what good support should feel like. Hope that the week ahead holds something you want to do. Grace in the way it is done: patiently, without fuss, and always on your terms.

An older man and a young man in a cap laughing together outdoors

A small, local team

We keep our team small on purpose. It means we know every participant by name, and their family too. When you call, you talk to someone who already knows you.

[FOUNDER NAME], founder

02Services

What we can help with.

Every support is built around your plan and your goals. Choose one, or a few that work together.

Not sure what fits your plan? Call 0400 000 000 and we will talk it through.

  1. 01Assistance with Daily LivingHelp with showering, dressing, meals and getting out the door, done the way you like it.: ask about this service
  2. 02In-Home SupportA familiar face at home who works around the routines that matter to you.: ask about this service
  3. 03Community ParticipationCompany for the things you want to do, from the footy and the library to a new class.: ask about this service
  4. 04Supported Independent Living (SIL)Shared or individual living with support around the clock, in a home that feels like yours.: ask about this service
  5. 05Short Term Accommodation & RespiteA few nights somewhere comfortable. A change of scene for you, and a rest for your family.: ask about this service
  6. 06Support CoordinationSomeone in your corner to explain your plan, find providers and make your funding go further.: ask about this service
  7. 07Development of Life SkillsLearning to cook, budget, catch the bus or manage appointments, one small step at a time.: ask about this service
  8. 08Household TasksCleaning, laundry, gardening and the jobs that pile up, so home stays safe and comfortable.: ask about this service
  9. 09Transport AssistanceGetting to work, appointments, the shops or a friend's place, with someone who knows you.: ask about this service
  10. 10Group & Centre-Based ActivitiesSmall groups for art, cooking, outings and fitness. A good way to try something new.: ask about this service

03How we work

Four simple steps,
at your pace.

Starting support should feel easy. You can stop at any step to ask questions, and bring anyone you like along.

  1. Step 01

    Get in touch

    Call us, send a referral, or ask your support coordinator to reach out. We call back within one business day.

  2. Step 02

    Meet & greet

    We visit you at home or somewhere you feel comfortable, and listen to what a good week looks like for you.

  3. Step 03

    Build your service agreement

    Together we write down the supports, times and costs in plain English. Nothing starts until you are happy.

  4. Step 04

    Start your support with a matched worker

    We introduce a worker who suits your needs and interests. If the match is not right, we change it.

A young man and his father touching foreheads and laughing outdoors

04Why us

What we hold
ourselves to.

Dignity
You are the expert in your own life, and we treat you that way at every visit.
Choice & Control
You decide who supports you, when and how. We follow your lead.
Consistency
The same small team each week, so you are never explaining yourself to a new face.
Cultural Safety
We respect your culture, language, faith and identity, and ask how you want them reflected in your support.

05Funding

However your plan is managed, we can help.

Our prices follow the NDIS Pricing Arrangements and Price Limits, so you never pay more than the NDIS allows. Every cost is written into your service agreement before support begins.

Plan-managed

Your plan manager pays our invoices from your NDIS funding. We send invoices straight to them, so there is nothing for you to chase.

Self-managed

You pay us and claim it back from the NDIS. Our invoices are clear and include the right support item numbers.

NDIA-managed

As a registered provider, we claim directly through the NDIS portal. You do not handle any payments.

Ask us for our current price list. We are happy to go through it with you.

06Stories

What people say about us

Before Hope & Grace we had a different worker almost every week. Now Liam has the same two people, and they really know him. He looks forward to Tuesdays again.

Sarah, mum of a participant

Story 1 of 3

A smiling mother with her arm around her adult son

07Where we work

Across [CITY] and the suburbs around it.

  • [SUBURB 1]
  • [SUBURB 2]
  • [SUBURB 3]
  • [SUBURB 4]
  • [SUBURB 5]
  • [SUBURB 6]
  • [SUBURB 7]
  • [SUBURB 8]
  • [SUBURB 9]
  • [SUBURB 10]
  • [SUBURB 11]
  • [SUBURB 12]

Not on the list? Give us a call. We often travel a little further for the right match.

08FAQ

Questions we hear a lot.

Still unsure? Call 0400 000 000 and talk to a real person.

  • The National Disability Insurance Scheme funds supports for Australians with a permanent and significant disability. Each participant has a plan with funding for the supports they need to live their everyday life and work towards their goals.

  • For NDIS-funded support, yes. If you are still applying or waiting on a plan review, call us anyway. We can explain the process and be ready to start when your plan is approved.

  • Anyone can make a referral with the participant's consent: you, a family member, a carer, a support coordinator or another professional. Fill in the form on this page or call us. We call back within one business day to arrange a meet and greet.

  • Yes. Our NDIS registration number is [NUMBER]. That means we meet the NDIS Practice Standards and are checked by the NDIS Quality and Safeguards Commission.

  • Our prices follow the NDIS Pricing Arrangements and Price Limits. The cost depends on the type of support and the time and day it happens. It is all set out in your service agreement before anything starts, with no extra fees.

  • Yes. We match you with someone based on your needs, interests, language and personality, and you meet them before support starts. If it does not feel right, we will find someone else. No awkward conversations needed.

  • Yes. Support is available seven days a week, including evenings and public holidays. Our office is open Monday to Friday, with an on-call number for current participants after hours.

  • As much or as little as you like. With your consent, we keep family members or carers up to date and include them in planning meetings.

09Make a referral

Let’s have a chat.

Tell us a little about who the support is for. There is no commitment, and we will call you back within one business day.

Fields marked with an asterisk are required.

It’s on your plan. No problem if you don’t have it handy.

I am a *
Services you’re interested in

For example, the best time to call, or what you’d like help with.

We reply within one business day.

Call 0400 000 000Referral