Everyday support,
given with care
and grace.
We help NDIS participants live the life they choose. At home, out in the community, and on their own terms, with the same friendly faces each week.
About us
About Hope & Grace
We called ourselves Hope & Grace because that is what good support should feel like. Hope that the week ahead holds something you want to do. Grace in the way it is done: patiently, without fuss, and always on your terms.
A small, local team
We keep our team small on purpose. It means we know every participant by name, and their family too. When you call, you talk to someone who already knows you.
[FOUNDER NAME], founder
Services
Support that fits your plan, and your week.
Choose one support or a few that work together. Not sure what fits? Give us a call.
How we work
Four simple steps, at your own pace.
Starting support should feel easy. Stop at any step to ask questions, and bring anyone you like along.
- 1
Get in touch
Call us, send a referral, or ask your support coordinator to reach out. We call back within one business day.
- 2
Meet & greet
We visit you at home or somewhere you feel comfortable, and listen to what a good week looks like for you.
- 3
Build your service agreement
Together we write down the supports, times and costs in plain English. Nothing starts until you are happy.
- 4
Start your support with a matched worker
We introduce a worker who suits your needs and interests. If the match is not right, we change it.
Why families choose us
What we hold ourselves to.
- Dignity
- You are the expert in your own life, and we treat you that way at every visit.
- Choice & Control
- You decide who supports you, when and how. We follow your lead.
- Consistency
- The same small team each week, so you are never explaining yourself to a new face.
- Cultural Safety
- We respect your culture, language, faith and identity, and ask how you want them reflected in your support.
Funding
However your plan is managed, we can help.
Our prices follow the NDIS Pricing Arrangements and Price Limits, so you never pay more than the NDIS allows. Every cost is written into your service agreement before support begins.
Plan-managed
Your plan manager pays our invoices from your NDIS funding. We send invoices straight to them, so there is nothing for you to chase.
Self-managed
You pay us and claim it back from the NDIS. Our invoices are clear and include the right support item numbers.
NDIA-managed
As a registered provider, we claim directly through the NDIS portal. You do not handle any payments.
Ask us for our current price list. We are happy to go through it with you. Call 0400 000 000
Stories
In their own words.
Before Hope & Grace we had a different worker almost every week. Now Liam has the same two people, and they really know him. He looks forward to Tuesdays again.
“I wanted to get back into exercise but I was nervous about the gym. My support worker comes with me twice a week. We have a laugh, and I am stronger than I have been in years.”
“As a support coordinator I need providers who call back and do what they say. Hope & Grace do both, and my participants tell me they feel listened to.”
Where we work
Across [CITY] and nearby.
Not on the list? Give us a call. We often travel a little further for the right match.
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The National Disability Insurance Scheme funds supports for Australians with a permanent and significant disability. Each participant has a plan with funding for the supports they need to live their everyday life and work towards their goals.
For NDIS-funded support, yes. If you are still applying or waiting on a plan review, call us anyway. We can explain the process and be ready to start when your plan is approved.
Anyone can make a referral with the participant's consent: you, a family member, a carer, a support coordinator or another professional. Fill in the form on this page or call us. We call back within one business day to arrange a meet and greet.
Yes. Our NDIS registration number is [NUMBER]. That means we meet the NDIS Practice Standards and are checked by the NDIS Quality and Safeguards Commission.
Our prices follow the NDIS Pricing Arrangements and Price Limits. The cost depends on the type of support and the time and day it happens. It is all set out in your service agreement before anything starts, with no extra fees.
Yes. We match you with someone based on your needs, interests, language and personality, and you meet them before support starts. If it does not feel right, we will find someone else. No awkward conversations needed.
Yes. Support is available seven days a week, including evenings and public holidays. Our office is open Monday to Friday, with an on-call number for current participants after hours.
As much or as little as you like. With your consent, we keep family members or carers up to date and include them in planning meetings.
Make a referral
Let’s have a chat.
Tell us a little about who the support is for. There is no commitment, and we will call you back within one business day.
Phone
Office
[STREET ADDRESS]
[SUBURB] [STATE] [POSTCODE]Hours
Office, Monday to Friday: 8:30am to 5pmSupport: 7 days, including evenings and public holidaysAfter hours: On-call for current participants
