Complaints & Feedback

We want to hear from you, whether something went well or not. Feedback helps us do better, and making a complaint will never affect the support you receive.

How to tell us

• Talk to your support worker or anyone in our team.
• Call us on 0400 000 000.
• Email hello@hopeandgracecare.com.au.
• Ask a family member, carer, support coordinator or advocate to contact us for you.

You can also give feedback anonymously. We can arrange an interpreter, or another way to communicate that suits you.

What happens next

• We will let you know we have received your complaint within two business days.
• We will talk with you about what happened and what you would like to see happen.
• We aim to resolve complaints within 21 days, and will keep you updated along the way.
• We will tell you what we found and what we have changed.

If you are not happy with the outcome

You can contact the NDIS Quality and Safeguards Commission on 1800 035 544, or visit ndiscommission.gov.au. You can contact the Commission at any time, and you do not need to come to us first.